Faqs
Can you arrange cargo pickup for goods outside Guangzhou?

Door-to-door pickup service is available across the Pearl River Delta. Cargo from other cities can be delivered to our Guangzhou consolidation warehouse via domestic forwarding. Clients may choose self-delivery or scheduled pickup. Our team will arrange the most cost-effective pickup plan based on cargo volume.

How is shipment weight calculated? What is volumetric weight? Any tips for light bulky cargo?

Chargable weight will be the greater value between actual weight and volumetric weight. Standard formula: Volumetric Weight (kg) = Length(cm) × Width(cm) × Height(cm) ÷ 6000. For light bulky goods such as garments, we suggest compressing outer packages to reduce volume. Wholesale clients can contact our sales team for optimized packing solutions to cut logistics costs.

What does DDP door-to-door service include? Are there any hidden charges?

DDP service includes domestic pickup, export customs clearance, international transportation, destination customs clearance, duties & VAT and last-mile delivery. Friday International Logistics maintains transparent quotations with detailed cost breakdowns before confirmation. No hidden fees under standard channels. Extra expenses incurred by customs inspection or warehouse detention will be communicated and confirmed with clients in advance.

Can you ship sensitive goods such as battery-powered products and cosmetics? What documents are required?

We accept compliant built-in batteries, 3C products, cosmetics and other sensitive items. For battery goods, UN38.3 test reports and MSDS are required. For cosmetics, liquids and powders, relevant registration documents shall be prepared in accordance with destination country regulations (e.g. SAHPRA for South Africa, MOH for Vietnam, FDA for Ghana). Please consult our sales team in advance to confirm channel availability and document checklist.

What shipping routes and transport services does Friday International Logistics provide?

Headquartered in Guangzhou, we offer air freight, sea freight, land transport and multimodal dedicated lines. Our dominant routes cover Singapore, Malaysia, Thailand, Vietnam, South Africa, Ghana, Russia, Mexico, Australia, the Middle East and other regions. We provide air express, sea express, FCL/LCL and oversize cargo transportation, as well as one-stop DDP door-to-door logistics services for foreign trade goods and cross-border e-commerce shipments.