We implement strict internal data access authority. Client shipment data will not be shared with irrelevant third parties without customer authorization.

We support cold‑chain service for temperature‑sensitive goods. Minimum volume and special cost will apply for cold‑chain cargo.

Local customs and delivery agencies suspend service during local holidays. Transit time will be extended. Please arrange shipment in advance.

Yes. After successful door‑to‑door delivery, we can apply for proof‑of‑delivery document from local last‑mile carrier.

Under DDP service, we bear tariff risk within normal policy adjustment scope. Extra tax caused by retroactive new policy will be re‑confirmed with clients.

Built‑in battery goods are acceptable. You need to provide complete MSDS and UN38.3 test report for battery cells.

Roll‑over means containers cannot be loaded on scheduled vessel. Book space in advance and deliver goods to warehouse ahead of cutoff time to lower risk.

We can provide official logistics status proof for you to forward to your overseas clients. Direct communication with end‑buyer is undertaken by shipper.

Port strike will cause schedule delay. It belongs to force‑majeure event, and we cannot compensate for loss caused by strike.

Our customer‑service team will send abnormal alerts via email or business chat, attaching problem description and available solutions.

Yes. Volume‑based discount policy applies for stable monthly shipments. Contact our sales team for detailed terms.

We provide document guidance, channel suggestion, warehouse operation support and whole‑process tracking notification for new sellers.