Faqs
Does your warehouse accept goods delivered by other logistics providers?

Yes. Goods delivered by third‑party couriers are acceptable. Please mark customer order remark clearly on outer package.

Can I stick my own barcodes and labels before sending to your warehouse?

Sure. You can finish labeling in advance. Please ensure labels are clear, complete and not easy to fall off.

What happens if received cargo quantity is inconsistent with my declaration?

Warehouse will take real‑receiving quantity as standard and notify you. We will adjust documents according to actual received quantity.

Will your warehouse repack damaged outer cartons of incoming goods?

Repacking service is available with extra charge. Please note that we are not responsible for inner‑product damage from original packaging.

Do you provide carton reinforcement service for fragile goods?

Do you provide carton reinforcement service for fragile goods?

Can I send goods in batches to your warehouse for consolidation?

Yes. Multiple batches of goods can be delivered to our Guangzhou warehouse. Free storage period shall be followed.

Are there special import restrictions for holiday‑related seasonal goods?

Some countries set temporary import requirements for seasonal goods. We will inform customers of special rules before placing orders.

Do you support customs data verification for tax rebate of export enterprises?

We can provide declaration documents for export tax rebate reference, specific tax‑rebate policy shall consult local tax bureau.

What consequences will occur if prohibited items are hidden inside packages?

Hidden prohibited goods will cause cargo detention, fine and even criminal‑related risks. Shipper is fully liable for all losses caused by concealed items.

If my goods are held by customs, can I abandon the cargo locally?

Abandonment is subject to local customs rules. Abandonment may still generate administrative fees, and the shipper shall bear all relevant costs.

What is AIS certification? When do I need to prepare it?

AIS is mandatory document for importing goods into Ghana. We will remind clients to prepare relevant certification before shipment.

Can shipments with brand logo be arranged? What requirements should be met?

Authorized brand goods are acceptable. You need to provide brand authorization letter. Counterfeit or infringing goods are strictly forbidden.