Roll‑over means containers cannot be loaded on scheduled vessel. Book space in advance and deliver goods to warehouse ahead of cutoff time to lower risk.
We can provide official logistics status proof for you to forward to your overseas clients. Direct communication with end‑buyer is undertaken by shipper.
Port strike will cause schedule delay. It belongs to force‑majeure event, and we cannot compensate for loss caused by strike.
Our customer‑service team will send abnormal alerts via email or business chat, attaching problem description and available solutions.
Yes. Volume‑based discount policy applies for stable monthly shipments. Contact our sales team for detailed terms.
We provide document guidance, channel suggestion, warehouse operation support and whole‑process tracking notification for new sellers.
Service change is possible only before goods hand‑over to carrier. Extra cost will be generated and subject to space availability.
Roll‑over caused by carrier belongs to carrier risk. Extra surcharges from shipper side will be borne by customers.
Yes. We provide agent‑oriented price policy for qualified freight‑forwarder partners based on shipment volume.
Communicate requirement → confirm quotation & contract → open warehouse receiving permission → trial shipment → formal mass cooperation.
Currently we mainly accept RMB settlement. Foreign currency payment can be discussed for enterprise long‑term cooperation.
Shipment will be hold before payment is completed. Space may be released and lead to cargo roll‑over risk.
