Faqs
Can I change service type after placing order? For example switch from ocean to air.

Service change is possible only before goods hand‑over to carrier. Extra cost will be generated and subject to space availability.

If my order is rolled over by vessel carrier, who will bear extra cost?

Roll‑over caused by carrier belongs to carrier risk. Extra surcharges from shipper side will be borne by customers.

Can freight forwarder partners enjoy special agent price?

Yes. We provide agent‑oriented price policy for qualified freight‑forwarder partners based on shipment volume.

What is the whole process for long‑term framework cooperation?

Communicate requirement → confirm quotation & contract → open warehouse receiving permission → trial shipment → formal mass cooperation.

Can freight be paid by overseas foreign currency transfer?

Currently we mainly accept RMB settlement. Foreign currency payment can be discussed for enterprise long‑term cooperation.

What will happen if I fail to make payment before goods departure?

Shipment will be hold before payment is completed. Space may be released and lead to cargo roll‑over risk.

Can freight rate be adjusted if market price goes down after order confirmation?

Freight rate follows the price confirmed on order. Market fluctuation afterwards will not change the agreed quotation.

What risks exist for credit‑account customers?

Credit‑account clients shall settle payment within agreed term. Suspension of service will be triggered for overdue payment.

Will you discard waste packaging materials for me in your consolidation warehouse?

We can remove extra waste packaging upon your request. Please submit operation notice before goods arrive warehouse.

Can I send mixed‑SKU goods in one consolidated shipment?

Mixed‑SKU consolidation is allowed. You need to provide detailed packing list for every SKU.

What packing suggestions do you give for oversize heavy cargo?

Oversize heavy goods need firm pallet fixing. Sharp edges should be wrapped to avoid damage during transit.

Can I test sample shipments in small volume before large‑volume cooperation?

Yes. Small‑batch trial order is welcome for you to test our service performance before mass shipment.