Faqs
Can freight rate be adjusted if market price goes down after order confirmation?

Freight rate follows the price confirmed on order. Market fluctuation afterwards will not change the agreed quotation.

What risks exist for credit‑account customers?

Credit‑account clients shall settle payment within agreed term. Suspension of service will be triggered for overdue payment.

Will you discard waste packaging materials for me in your consolidation warehouse?

We can remove extra waste packaging upon your request. Please submit operation notice before goods arrive warehouse.

Can I send mixed‑SKU goods in one consolidated shipment?

Mixed‑SKU consolidation is allowed. You need to provide detailed packing list for every SKU.

What packing suggestions do you give for oversize heavy cargo?

Oversize heavy goods need firm pallet fixing. Sharp edges should be wrapped to avoid damage during transit.

Can I test sample shipments in small volume before large‑volume cooperation?

Yes. Small‑batch trial order is welcome for you to test our service performance before mass shipment.

Does your warehouse accept goods delivered by other logistics providers?

Yes. Goods delivered by third‑party couriers are acceptable. Please mark customer order remark clearly on outer package.

Can I stick my own barcodes and labels before sending to your warehouse?

Sure. You can finish labeling in advance. Please ensure labels are clear, complete and not easy to fall off.

What happens if received cargo quantity is inconsistent with my declaration?

Warehouse will take real‑receiving quantity as standard and notify you. We will adjust documents according to actual received quantity.

Will your warehouse repack damaged outer cartons of incoming goods?

Repacking service is available with extra charge. Please note that we are not responsible for inner‑product damage from original packaging.

Do you provide carton reinforcement service for fragile goods?

Do you provide carton reinforcement service for fragile goods?

Can I send goods in batches to your warehouse for consolidation?

Yes. Multiple batches of goods can be delivered to our Guangzhou warehouse. Free storage period shall be followed.