Part of air and sea‑rail shipments will go through third‑party hub ports. All transshipment links follow international logistics compliance rules.

Our Mexico DDP line supports commercial cargo, helps handle local customs documents, avoids random customs detention and provides stable door‑to‑door delivery.

Air dedicated line is preferred for high‑value cargo. You are also suggested to purchase full‑value cargo insurance to reduce risk of loss or damage.

We cooperate with airline charters for Southeast Asia, North America and Africa. Charter space is limited and subject to space availability.

Matson express has faster sailing schedule and shorter port dwell time, but unit freight rate is higher. Ordinary ocean is more cost‑effective for non‑urgent shipments.

We offer sea‑rail, rail‑truck and sea‑truck multimodal solutions, combining China‑Europe railway, ocean shipping and local trucking to balance cost and transit time.

You can keep in touch with your exclusive sales consultant directly. For emergency issues, we provide timely follow-up during working hours.

We can arrange domestic forwarding to our Guangzhou warehouse for cargo from other cities in China.

Our team can customize mixed transport plans combining sea, air and multimodal transport according to your shipment frequency and budget.

Yes, we welcome B2B forwarding partners. Contact our business team to discuss agency cooperation policy.

Poor packaging is usually excluded from compensation. We advise clients to strengthen outer packaging for fragile goods.

You must provide photos and evidence within 48 hours after receiving cargo. Late reports are hard to support claims.