Faqs
Can I arrange expedited service if I have urgent orders?

We have faster air freight options for urgent shipments. Expedited service has higher unit cost.

Why is there no tracking update for several days during transit?

It may happen during ocean transit or cross-border transfer. Contact us and we will follow up with carriers.

How can I track my shipment after departure?

We will send you tracking number. You can check with our customer service or designated tracking platform.

Does the transit time include customs clearance waiting time?

General estimated transit time excludes unexpected customs inspection delays.

What is the approximate transit time for air dedicated lines and sea dedicated lines?

Transit time varies greatly by country. Air freight normally takes several days to two weeks; sea freight ranges from 20 to 45 days. Ask our sales for the latest schedule.

If customs asks for supplementary materials, how much time do we have to provide them?

Customs usually sets a time limit. We will notify you immediately; please prepare documents quickly to avoid cargo detention.

Can I use my own customs broker for destination clearance instead of your agent?

For most dedicated line DDP channels, we adopt designated clearance agents. Independent clearance may not be supported.

Does DDP service include all duties and VAT in the destination country?

Our standard DDP quotation includes normal duties and VAT under standard declaration. Fines arising from incorrect declaration are not covered.

What documents are needed for destination customs clearance under DDP service?

Normally commercial invoice and packing list. Certain countries require certificate of origin, product registration certificates and test reports.

What happens if I declare the commodity name or value falsely?

False declaration may cause customs detention, fines or cargo confiscation. We require all clients to declare goods truthfully.

Will you handle export customs declaration for my goods?

Yes, we provide export declaration service as part of our logistics package.

Do you support shipping large furniture, machinery and oversize cargo?

Yes. We provide sea freight FCL/LCL and special oversized cargo service. Offer length, width, height and weight for quotation.