Once cargo is dispatched, cancellation is difficult. Charges such as export cost, transport cost and return freight may occur if forced to recall.

Address changes after departure cannot be guaranteed. It depends on carriers and destination customs. We recommend verifying all information before cargo departs.

Supported for most DDP routes. Extra splitting and delivery fees will be generated.

Consolidation service is available, yet all goods must complete warehousing before arrangement. Note that different commodities may affect customs declaration.

Different routes have different minimum weight requirements. Small parcels and bulk cargo are both acceptable; consult us for specific thresholds.

Long-term corporate clients can sign official cooperation agreements. One-time shipments can be processed based on confirmed quotations.

Send cargo details to our sales team for quotation. After price confirmation, fill in shipping information and arrange pickup or self-delivery to warehouse.

Yes. Please formally inform our sales consultant. Relevant operation fees may apply for temporary outbound and re-storage.

Limited free storage period is available. Long-term storage beyond the free duration will generate warehousing fees. Please arrange shipment promptly after goods arrive.

Yes. We offer carton reinforcement, outer labeling, FBA label sticking, palletizing and other value-added services with separate charges.

We will check carton quantity and conduct outer package appearance inspection. We recommend you take photos before delivery. We will not open every carton to inspect internal goods unless requested.

Normal receiving hours are on working days. Please contact customer service in advance to arrange warehousing if you need weekend delivery.