Faqs
Can I use my own customs broker for destination clearance instead of your agent?

For most dedicated line DDP channels, we adopt designated clearance agents. Independent clearance may not be supported.

Does DDP service include all duties and VAT in the destination country?

Our standard DDP quotation includes normal duties and VAT under standard declaration. Fines arising from incorrect declaration are not covered.

What documents are needed for destination customs clearance under DDP service?

Normally commercial invoice and packing list. Certain countries require certificate of origin, product registration certificates and test reports.

What happens if I declare the commodity name or value falsely?

False declaration may cause customs detention, fines or cargo confiscation. We require all clients to declare goods truthfully.

Will you handle export customs declaration for my goods?

Yes, we provide export declaration service as part of our logistics package.

Do you support shipping large furniture, machinery and oversize cargo?

Yes. We provide sea freight FCL/LCL and special oversized cargo service. Offer length, width, height and weight for quotation.

Can liquid and powder products be arranged?

Only compliant liquid & powder with complete test documents are acceptable. Please send product details for channel evaluation first.

Can cosmetics containing alcohol be transported?

Conditionally acceptable. Alcohol content specification, ingredient documents and destination registration certificates (MOH, SAHPRA, FDA etc.) are required.

What information needs to be provided for battery products shipment?

You need to provide product pictures, UN38.3, MSDS, and specify battery category (built-in battery /separate battery) for channel verification.

Can I ship glasses, watches and jewelry?

Acceptable for most routes. High-value goods are suggested to buy cargo insurance and declare value truthfully.

Can food, snacks and nutritional supplements be shipped?

Depends on destination customs policy. Most countries require ingredient lists and production certificates. Some routes restrict food imports.

Can I ship used goods or second-hand products via your channels?

Policies differ by country. Many destinations have strict regulations for second-hand goods. Please provide product information for pre-check.