Send cargo details to our sales team for quotation. After price confirmation, fill in shipping information and arrange pickup or self-delivery to warehouse.
Yes. Please formally inform our sales consultant. Relevant operation fees may apply for temporary outbound and re-storage.
Limited free storage period is available. Long-term storage beyond the free duration will generate warehousing fees. Please arrange shipment promptly after goods arrive.
Yes. We offer carton reinforcement, outer labeling, FBA label sticking, palletizing and other value-added services with separate charges.
We will check carton quantity and conduct outer package appearance inspection. We recommend you take photos before delivery. We will not open every carton to inspect internal goods unless requested.
Normal receiving hours are on working days. Please contact customer service in advance to arrange warehousing if you need weekend delivery.
Our main consolidation warehouse is located in Guangzhou. You may self-deliver cargo to our warehouse or arrange domestic forwarding for shipment. We will notify you once the goods arrive.
Please provide these details for quotation: loading location, destination city, commodity name, weight, carton dimensions, cargo value, whether it is sensitive goods and required transit time. Our sales team will match suitable channels and offer prices quickly. Standard process: Confirm price → Arrange pickup or self-deliver to warehouse → Submit documents → Cargo departure → Receive tracking number → Customs clearance & final delivery.
Cargo insurance is available upon request. Please inspect packages immediately upon receipt. If shortage or damage is found, mark details on delivery receipt, take photos and contact us within 48 hours. We will assist to launch claims with carriers based on airway bill terms and insurance policies.
Tracking numbers are available for all official channels once cargo is manifested. Stable tracking updates are supported for air freight and dedicated line shipments. You may contact customer service for real-time updates. Long-term bulk clients can apply for regular cargo status notifications.
Our specialists will assist throughout inspection procedures and notify you promptly if supplementary documents are needed. Charges generated from routine customs inspection and warehouse storage shall be borne by clients. Issues caused by our declaration errors will be coordinated and handled by our side. We will guide standardized declaration in advance to minimize inspection risks.
Commercial shipments generally require commercial invoices and packing lists. Certificates of origin or other certificates may be needed according to destination requirements. Small samples and personal parcels can use simplified e-commerce declaration. Sensitive goods and bulk trade shipments need complete standardized documents. Please confirm declaration specifications with our team before shipping to lower customs detention risks.
