Faqs
Can liquid and powder products be arranged?

Only compliant liquid & powder with complete test documents are acceptable. Please send product details for channel evaluation first.

Can cosmetics containing alcohol be transported?

Conditionally acceptable. Alcohol content specification, ingredient documents and destination registration certificates (MOH, SAHPRA, FDA etc.) are required.

What information needs to be provided for battery products shipment?

You need to provide product pictures, UN38.3, MSDS, and specify battery category (built-in battery /separate battery) for channel verification.

Can I ship glasses, watches and jewelry?

Acceptable for most routes. High-value goods are suggested to buy cargo insurance and declare value truthfully.

Can food, snacks and nutritional supplements be shipped?

Depends on destination customs policy. Most countries require ingredient lists and production certificates. Some routes restrict food imports.

Can I ship used goods or second-hand products via your channels?

Policies differ by country. Many destinations have strict regulations for second-hand goods. Please provide product information for pre-check.

If volumetric weight is higher than actual weight, will freight be charged by volumetric weight?

Yes. Chargeable weight takes the higher value between actual weight and volumetric weight.

Will you charge surcharges for irregular-shaped goods or overweight single cartons?

Yes. Oversize, overweight, odd-shaped packages may incur carrier surcharges. Please inform us of package specifications before quotation.

Apart from freight, what other possible charges may occur during transportation?

Standard quotation covers agreed items. Possible extra fees include customs inspection fee, detention charge, remote area surcharge, warehouse operation fee and return freight. All foreseeable extra costs will be notified in advance.

Can you issue formal invoices for logistics service charges?

Yes. Please provide complete billing information, and we will arrange invoices according to regulations.

What is your settlement term? Prepaid or credit account?

New clients generally settle payment before shipment. Stable long-term customers can apply for credit terms after assessment.

What payment methods are supported by your company?

We support bank transfer and other agreed settlement methods. Please confirm payment account with our sales.