The insured amount is based on declared cargo value. Consult us for insurance rules of different routes.

Basic freight price does not contain insurance. You can purchase additional cargo insurance at extra cost.

Yes, we support delivery to mainstream e-commerce fulfillment warehouses in multiple countries.

Supported for most routes. Notify us in advance if warehouse self-pickup is required.

Courier will arrange redelivery or send cargo to nearby pickup point. Multiple redelivery may generate extra fees.

Many remote areas incur remote surcharges. Please provide full address for us to verify before quoting.

We have faster air freight options for urgent shipments. Expedited service has higher unit cost.

It may happen during ocean transit or cross-border transfer. Contact us and we will follow up with carriers.

We will send you tracking number. You can check with our customer service or designated tracking platform.

General estimated transit time excludes unexpected customs inspection delays.

Transit time varies greatly by country. Air freight normally takes several days to two weeks; sea freight ranges from 20 to 45 days. Ask our sales for the latest schedule.

Customs usually sets a time limit. We will notify you immediately; please prepare documents quickly to avoid cargo detention.